Yes, absolutely. We only source directly from official channels. Every RELX device and pod package comes with an anti-counterfeit QR code that you can scan to verify its authenticity on the official RELX app.

RELX devices vary by generation. The RELX Infinity, Essential, and Phantom (Infinity 2) generally share the same pod structure (Infinity Pods/Pro). Please check the product description carefully or contact our customer support to ensure you choose the right pods for your device.

Shipping typically takes 5–12 business days depending on your location. To protect your privacy and ensure smooth customs clearance, all orders are shipped in plain, discreet packaging with no e-cigarette branding on the outside.

Minor condensation is normal due to air pressure changes during transit, simply wipe it off. However, if you receive a genuinely defective device or severely leaking pods, please take a photo/video and contact us within 7 days of delivery. We will arrange a free replacement for you.

es, we welcome wholesale and bulk orders! We offer tiered discounts based on your order volume. Please contact our dedicated wholesale team directly or send an inquiry with your estimated order quantity, and we will provide you with our latest wholesale price list within 24 hours.